Refund policy

1. 30-day money-back guarantee

If you are not satisfied with the service, contact our support team on WhatsApp within 30 days of your purchase. If we cannot resolve the issue, we refund the unused portion of your subscription.

2. Try before you buy

We strongly recommend requesting the free 24-hour trial before subscribing. It lets you test channel quality, stability and device compatibility at no cost.

3. How to request a refund

Message us on WhatsApp with your order details and a short description of the problem. Our technicians will first attempt a fix — most issues are solved in a few minutes. If not, we process the refund to your original payment method within 5 to 10 business days.

4. Exceptions

Refunds are not available where the issue is caused by an unstable internet connection below the recommended speed, by hardware failure, or by a breach of our terms such as credential sharing beyond the purchased number of screens.

Reseller credit packs are non-refundable once panel access has been delivered, because credits can be used immediately.

5. Renewals

Subscriptions never renew automatically, so you will never be charged unexpectedly. If a renewal was purchased by mistake and not yet activated, contact us and we will cancel and refund it in full.